The manager has two primary responsibilities: to carry out policies set by the board and to manage the association’s daily operations.
Sometimes residents expect the manager to perform certain tasks that aren’t part of the job. When the manager doesn’t meet those expectations, residents are naturally unhappy. Since we want you to be happy, we’re offering a few clarifications to help you understand what the manager does.
• The manager is trained to deal with conflict, but he or she will not get involved in quarrels you might be having with your neighbor. However, when association rules are violated, the manager is the right person to call.
• The manager inspects the community regularly, but even an experienced manager won’t catch everything. Your help is essential. If you know about a potential maintenance issue, report it to the manager.
• The manager is responsible for monitoring contractors’ performance, but not supervising them. Contractors are responsible for supervising their own personnel. If you have a problem with a contractor, notify the manager, who will communicate with the supervisor.
• The manager does not set policy. If you disagree with a policy or rule, you’ll get better results bringing up the matter during the open forum of the next board meeting.
• The manager has a broad range of expertise, but he or she is not a consultant to the residents. Neither is he or she an engineer, architect, attorney or accountant. The manager may offer suggestions, but don’t expect technical advice in areas where he or she is not qualified.
• Although the manager is a great resource to the association, he or she is not available 24 hours a day—except for emergencies. An association emergency is defined as a threat to life or property.